Effective Date: 16th October 2024
At Kavin’s Traditional Foods (“we,” “our,” or “us”), we are committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, kavinstraditionalfoods.com (“Website”), and interact with our services.
We comply with the European Union’s General Data Protection Regulation (GDPR) to ensure transparency and security in the handling of your personal data.
1. Information We Collect
We may collect the following types of personal data:
- Personal Identification Information: Name, email address, phone number, delivery address, and payment details when you make a purchase.
- Technical Data: IP address, browser type, operating system, and website usage details through cookies and similar technologies.
- Order Information: Purchase history, product preferences, and transaction details.
- Communication Data: Any information you provide when contacting us via email or filling out forms on our website.
2. How We Use Your Data
We use your personal data to:
- Process Orders: To manage and deliver your orders, handle payment, and provide you with order status updates.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
- Marketing & Promotions: With your consent, we may send promotional offers, newsletters, and information about new products or services.
- Improvement of Services: To enhance the performance of our website and improve your shopping experience.
- Legal Compliance: To comply with legal obligations, such as maintaining accurate business records or responding to legal claims.
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent: When you subscribe to our marketing communications or agree to the use of cookies.
- Contractual Necessity: To fulfill the orders and services you request.
- Legitimate Interest: To improve our services, ensure website security, and manage customer inquiries.
- Legal Obligation: For compliance with laws and regulations, such as tax or business recordkeeping.
4. Data Storage and Retention
We securely store your data on our servers located within the European Economic Area (EEA). We take appropriate measures to ensure your data is encrypted and protected against unauthorized access, disclosure, or alteration.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., for tax or accounting purposes).
5. Sharing Your Data
We may share your personal data with the following entities under certain circumstances:
- Service Providers: Third-party service providers who assist us in delivering our services (e.g., payment processors, delivery companies, and website hosting providers).
- Legal Authorities: We may disclose personal data to regulatory authorities or law enforcement agencies if required to do so by law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
We ensure that these third parties comply with strict data protection regulations and do not use your personal information for their own purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and for targeted advertising. Cookies may collect data like IP addresses, browser type, and browsing behavior on our site.
You can manage cookie preferences by adjusting your browser settings or using cookie consent banners.
7. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data we have about you.
- Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, subject to certain legal obligations.
- Right to Data Portability: You can request that we transfer your personal data to another organization, where technically feasible.
- Right to Restrict Processing: You can ask us to limit the processing of your personal data in certain circumstances.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes or in situations based on our legitimate interests.
- Right to Withdraw Consent: You may withdraw consent at any time for processing based on your consent.
To exercise any of these rights, please contact us at:
Email: kavinstraditionalfoods@gmail.com
Address: #3, Anand Avenue, 1st Cross Street, Kurinji Nagar, Old Perungalathur, Chennai 63.
We will respond to your request within one month, in accordance with GDPR guidelines.
8. Security Measures
We implement various technical and organizational security measures to safeguard your personal data, including:
- Encryption: To protect sensitive data during transmission.
- Access Control: Limiting access to your personal data to authorized personnel only.
- Regular Audits: Conducting regular security assessments to prevent unauthorized access, disclosure, or misuse of your data.
While we strive to protect your data, please understand that no data transmission over the internet is completely secure. We encourage you to take steps to protect your personal information, such as using strong passwords and regularly updating them.
9. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: kavinstraditionalfoods@gmail.com
Address: #3, Anand Avenue, 1st Cross Street, Kurinji Nagar, Old Perungalathur, Chennai 63.